After expressing his concerns about addiction and requesting self-exclusion, he indicated frustration over the slow response from the casino. As a result, the casino was blacklisted due to its inadequate responsible gambling practices, and the complaint was closed as unresolved. The Complaints Team reviewed the situation and found that the casino had a history of failing to address self-exclusion requests and had been unresponsive in past mediation attempts. After the recommended time frame had passed, we requested an update but received no response.
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- By 1955, he had changed the gambling laws again, granting a gaming license to anyone who invested US$1 million in a hotel or US$200,000 in a new nightclub.
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Gambling operations, 1929–1945
- In 1955 Batista altered the gambling laws so that any club or hotel worth an amount equal to or in excess of $1 million was permitted to host a casino.
- Hopefully, management will listen to player feedback and make some changes.
- The player was encouraged to contact us again if any future issues arose.
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The complaint was marked as resolved after the player confirmed the issue had been addressed. The player from Italy had requested a withdrawal prior to submitting this complaint. He has lost €1947 since his request and is seeking assistance and a refund of his deposits, citing a violation of the casino’s policies. The player from Germany requested account deletion on January 11th due to gambling addiction but has not received a response. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by LuckyMax Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead. Casino blacklists, including our own Casino Guru blacklist, can signify lucky max casino that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.
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